Packages ship Monday-Friday (we do not ship on the weekends). Shipping cut off time for Friday is 1 pm est. If your order was placed after this cut off time, your order will go out on the next business day (Monday).
Tracking may also say the package has yet to be picked up by USPS and is still at our facility, we assure you it is in the hands of usps but due to heavy nation wide delays, they are not providing accurate tracking and in some cases no tracking at all.
Because of the COVID-19 Pandemic, internet commerce is at an all-time high, creating unprecedented levels of Herbal Incense orders and residential deliveries for our package delivery partners. This is creating some challenges which are keeping us from serving Customers the way we want and you deserve. For this, we are truly sorry.
While we’ve projected estimated delivery dates as accurately as possible, please note there may be delays from our package delivery partners as they’re experiencing large volumes and Employee shortages. If your order takes longer than expected, we’re very sorry and appreciate your patience in allowing a few extra days before contacting us.
We’re very sorry for the package delays and communication issues. Thanks so much for your patience, understanding and loyalty.
DOMESTIC ORDERS (USA)
Please keep in mind, delivery times are provided by the shipping courier (DHL, USPS) and it is subject to change. If you have any questions regarding the status of your package, please contact your courier directly. Also please note, shipping delays may occur, many times shipping updates are also delayed due to the speed of the courier as well as the volumes of package they may encounter.
Items in the US typically arrive anywhere from 2-7 business days (Most arrive in as few as 3 and some boxes may take up to 10 days). If you have not received an email with tracking after the 7th business day, please contact us so we can check the status of your order. All items ship within 24 hours of ordering using fast shipping. Once an item leaves our facility, your tracking information will automatically update.
When inquiring about an order, Please provide us with your order number so we can easily find you in our system. Many delays are caused by your local postal service. It is also common for items to arrive separately due to them leaving from separate facilities.
Customer service is our number one priority. If you ever have any issue with your item/items purchased from our store, please do not be hesitant to contact us and we will help you the best way we can!